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Abbott Lyon Help Centre

<p>Unfortunately, emojis or special characters cannot be included in any form of personalisation - we are only able to accept orders with standard characters, letters or numbers. If you have any questions regarding your chosen personalisation, please do <a href="https://abbottlyon.gorgias.help/en-US/when-are-you-available-17476">contact&#xA0;</a>our friendly customer service team via Livechat, WhatsApp or email, and our team will be happy to advise further. &#x2728;</p>

Unfortunately, emojis or special characters cannot be included in any form of personalisation - we are only able to accept orders with standard characters, letters or numbers. If you have any questions regarding your chosen personalisation, please do

Can I Personalise My Item With Emojis or Special Characters?

Personalisation

I haven't had a reply to my email

How can I contact you?

When are customer service available?

Contact us

Do I have to pay customs?

Customs & import fees

Can I add a gift bag to my order?

Will the price show on my order?

Can I buy a gift voucher?

Gifting 🎁

Can I amend or cancel my order?

My order is incorrect

I've not received an order confirmation email

How will my order arrive?

My order

Is personalisation free?

Can I amend my personalisation after I've ordered?

Can I return my personalised items?

How can I personalise my item?

Can I personalise my item with emojis or special characters?

What is a pre-order?

How long will my pre-order take - do you have an exact date?

How can I tell if an item is on pre-order?

Pre-orders

What is your returns policy?

When will I get my refund?

Can I exchange my item?

How long do I have to return my order?

Are there any items I can’t return?

How do I return my order?

Returns

Can I change the shipping address on my order?

How can I track my order?

Name collection shipping information

Delivery information

Click & collect (UK only)

Shipping

The Quality Promise period

How to make a warranty claim

What does my warranty cover?

Warranty

Watch size guide

How do I adjust my link strap?

How do I change my watch straps?

How can I adjust my chain strap?

How do I adjust my Nueva watch?

How do I change the date and time?

Watches

What Is My Birthstone?

What Is Abbott Lyon Jewellery Made Of?

How Do I Look After My Abbott Lyon Jewellery?

Jewellery

Can I Return My Name Necklace?

When Will I Receive My Name Necklace?

Name Collection

Will my order arrive in time for Christmas?

What is your Christmas returns policy?

Can I get my items gift-wrapped?

Can I get some help with choosing the perfect gift?

Christmas

Can I personalise my item with emojis or special characters?Updated 2 years ago