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Abbott Lyon Help Centre

Our bespoke Name Jewellery pieces are hand-made to order just for you, and therefore these items are not eligible to be returned for an exchange or a refund, unless faulty.<p data-key="354" data-slate-fragment="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">If you do have any further questions regarding your name necklace, then please do&#xA0;<a data-key="356">contact</a>&#xA0;our customer service team via Livechat, WhatsApp or email, and a member of the team will be able to advise further on your query. &#x2728;

Our bespoke Name Jewellery pieces are hand-made to order just for you, and therefore these items are not eligible to be returned for an exchange or a refund, unless faulty. If you do have any further questions regarding your name necklace, then pleas

Can I Return My Name Necklace?

Name Collection

I haven't had a reply to my email

How can I contact you?

When are customer service available?

Contact us

Do I have to pay customs?

Customs & import fees

Can I add a gift bag to my order?

Will the price show on my order?

Can I buy a gift voucher?

Gifting 🎁

Can I amend or cancel my order?

My order is incorrect

I've not received an order confirmation email

How will my order arrive?

My order

Is personalisation free?

Can I amend my personalisation after I've ordered?

Can I return my personalised items?

How can I personalise my item?

Can I personalise my item with emojis or special characters?

Personalisation

What is a pre-order?

How long will my pre-order take - do you have an exact date?

How can I tell if an item is on pre-order?

Pre-orders

What is your returns policy?

When will I get my refund?

Can I exchange my item?

How long do I have to return my order?

Are there any items I can’t return?

How do I return my order?

Returns

Can I change the shipping address on my order?

How can I track my order?

Name collection shipping information

Delivery information

Click & collect (UK only)

Shipping

The Quality Promise period

How to make a warranty claim

What does my warranty cover?

Warranty

Watch size guide

How do I adjust my link strap?

How do I change my watch straps?

How can I adjust my chain strap?

How do I adjust my Nueva watch?

How do I change the date and time?

Watches

What Is My Birthstone?

What Is Abbott Lyon Jewellery Made Of?

How Do I Look After My Abbott Lyon Jewellery?

Jewellery

When Will I Receive My Name Necklace?

Will my order arrive in time for Christmas?

What is your Christmas returns policy?

Can I get my items gift-wrapped?

Can I get some help with choosing the perfect gift?

Christmas

Can I Return My Name Necklace?Updated 2 years ago