Continue Shopping 

Abbott Lyon Help Centre

You can add your own choice of engraving to selected watches and jewellery items free of charge. This added touch can help to make our products even more perfect, whether you&apos;re looking to treat yourself or choosing a gift for someone special!&#x2728;You can also add personalised lettering to select accessories for a small additional cost.

You can add your own choice of engraving to selected watches and jewellery items free of charge. This added touch can help to make our products even more perfect, whether you're looking to treat yourself or choosing a gift for someone special!✨You ca

Is Personalisation Free?

Personalisation

I haven't had a reply to my email

How can I contact you?

When are customer service available?

Contact us

Do I have to pay customs?

Customs & import fees

Can I add a gift bag to my order?

Will the price show on my order?

Can I buy a gift voucher?

Gifting 🎁

Can I amend or cancel my order?

My order is incorrect

I've not received an order confirmation email

How will my order arrive?

My order

Is personalisation free?

Can I amend my personalisation after I've ordered?

Can I return my personalised items?

How can I personalise my item?

Can I personalise my item with emojis or special characters?

What is a pre-order?

How long will my pre-order take - do you have an exact date?

How can I tell if an item is on pre-order?

Pre-orders

What is your returns policy?

When will I get my refund?

Can I exchange my item?

How long do I have to return my order?

Are there any items I can’t return?

How do I return my order?

Returns

Can I change the shipping address on my order?

How can I track my order?

Name collection shipping information

Delivery information

Click & collect (UK only)

Shipping

The Quality Promise period

How to make a warranty claim

What does my warranty cover?

Warranty

Watch size guide

How do I adjust my link strap?

How do I change my watch straps?

How can I adjust my chain strap?

How do I adjust my Nueva watch?

How do I change the date and time?

Watches

What Is My Birthstone?

What Is Abbott Lyon Jewellery Made Of?

How Do I Look After My Abbott Lyon Jewellery?

Jewellery

Can I Return My Name Necklace?

When Will I Receive My Name Necklace?

Name Collection

Will my order arrive in time for Christmas?

What is your Christmas returns policy?

Can I get my items gift-wrapped?

Can I get some help with choosing the perfect gift?

Christmas

Is personalisation free?Updated 2 years ago