UK Cut-off dates13th December (Midnight GMT): Name Jewellery Orders22nd December (Midnight GMT): Personalised Orders23rd December (Midday GMT): Non-Personalised OrdersUSA Cut-off dates10th December (Midnight GMT): Name Jewellery Orders20th December (

<details><summary>UK Cut-off dates</summary><div>10th December (Midnight GMT): Name Jewellery Orders 22nd December (Midnight GMT): Personalised Orders 23rd December (Midday GMT): Non-Personalised Orders</div></details> <details><summary>USA Cut-off dates</summary><div>10th December (Midnight GMT): Name Jewellery Orders 20th December (Midnight GMT): Personalised Orders 21st December (Midday GMT): Non-Personalised Orders</div></details> <details open><summary>EU Cut-off dates</summary><div>10th December (Midnight GMT): Name Jewellery Orders 21st December (Midnight GMT): Personalised Orders 22nd December (Midday GMT): Non-Personalised Orders</div></details> Please note that these cut-off dates may be subject to change.

Will my order arrive in time for Christmas?

We want your Christmas gift to be perfect, so we have extended our returns policy to give you extra peace of mind. Orders placed between the 1st November and 23rd December this year are eligible for a free exchange or store credit up to the 23rd Janu

We want your Christmas gift to be perfect, so we have extended our returns policy to give you extra peace of mind. Orders placed between the 1st November and 23rd December this year are eligible for a free exchange or store credit up to the 23rd January 2022.If you would like to return your order for a full refund, simply return it within 100 days of the delivery date.Please be aware that we are unable to accept returns on personalised items and earrings. You can read more about this, and see our full returns policy <a href="https://www.abbottlyon.com/pages/returns-policy" target="_blank">here.</a>A few things to be aware of:- All products must be in their original condition, with all packaging intact.- We cannot accept returns on Personalised items. These include all products in the name collection, and any additional engraving or metal letters added to an item (unless faulty)- We cannot accept returns on earrings (unless faulty)- We cannot refund gift bags or gift cards- Returns are processed within five working days of our warehouse receiving them. Please note it can sometimes take a few days for the refunded money to show in your account.

What is your Christmas returns policy?

All of our products arrive in a luxury gift-worthy packaging, and can be made extra special by adding one of our lovely gift bags, available at checkout or you can view this before purchase here ✨To make your gift stand out even more, you can add one

All of our products arrive in a luxury gift-worthy packaging, and can be made extra special by adding our luxury gift packaging when you add your product to your basket. &#xA0;You can choose between our luxury Gift Bags or Gift Boxes, with the option to make these even more special by adding a Personalised Wax Stamp &#x2728;To portray your message perfectly, you can also add one of our ultra chic Gift Cards at checkout<img src="https://uploads.gorgias.io/VR1W92R1WV6M8yBk/undefined-d526585f-4b5a-43c0-b298-ee8ac19a84cc" alt=":heartpulse:" data-stringify-emoji=":heartpulse:" style="box-sizing: inherit; top: 10.8px; object-fit: contain; height: 22px; width: 22px; color: rgb(29, 28, 29); font-family: Slack-Lato, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="isPasted" class="fr-fic fr-dii"> &#xA0;

Can I get my items gift-wrapped?

Absolutely! Our friendly customer service team are available via Livechat, WhatsApp and email from 3am-10pm, Monday to Sunday. Find out how to contact us here. Our team will be more than happy to answer any product queries you may have, and to offer

Absolutely! Our friendly customer service team are available via Livechat, WhatsApp and email from 8am-8pm, Monday to Sunday. Find out how to contact us <a href="https://www.abbottlyon.com/pages/contact-us">here</a>. Our team will be more than happy to answer any product queries you may have, and to offer some recommendations of our best-selling collections and pieces.You can also check out our gifting collection <a href="https://www.abbottlyon.com/collections/gifts-for-her">here</a>, where we have hand-selected some beautiful pieces that will make the perfect gift! &#x2728;

Can I get some help with choosing the perfect gift?

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Abbott Lyon Help Centre

Christmas

I haven't had a reply to my email

How can I contact you?

When are customer service available?

Contact us

Do I have to pay customs?

Customs & import fees

Can I add a gift bag to my order?

Will the price show on my order?

Can I buy a gift voucher?

Gifting 🎁

Can I amend or cancel my order?

My order is incorrect

I've not received an order confirmation email

How will my order arrive?

My order

Is personalisation free?

Can I amend my personalisation after I've ordered?

Can I return my personalised items?

How can I personalise my item?

Can I personalise my item with emojis or special characters?

Personalisation

What is a pre-order?

How long will my pre-order take - do you have an exact date?

How can I tell if an item is on pre-order?

Pre-orders

What is your returns policy?

When will I get my refund?

Can I exchange my item?

How long do I have to return my order?

Are there any items I can’t return?

How do I return my order?

Returns

Can I change the shipping address on my order?

How can I track my order?

Name collection shipping information

Delivery information

Click & collect (UK only)

Shipping

The Quality Promise period

How to make a warranty claim

What does my warranty cover?

Warranty

Watch size guide

How do I adjust my link strap?

How do I change my watch straps?

How can I adjust my chain strap?

How do I adjust my Nueva watch?

How do I change the date and time?

Watches

What Is My Birthstone?

What Is Abbott Lyon Jewellery Made Of?

How Do I Look After My Abbott Lyon Jewellery?

Jewellery

Can I Return My Name Necklace?

When Will I Receive My Name Necklace?

Name Collection