Continue Shopping 

Abbott Lyon Help Centre

You are welcome to return any non-personalised items in your order, for a refund or exchange, within 100 days of the delivery date. Please note that earrings are not eligible for return or exchange. Check out our returns policy <a href="https://www.abbottlyon.com/pages/returns-policy">here&#xA0;</a>for more details. &#x2728;

You are welcome to return any non-personalised items in your order, for a refund or exchange, within 30 days of the delivery date. Please note that earrings are not eligible for return or exchange.Check out our returns policy here for more details. ✨

How Long Do I Have To Return My Order?

Returns

I haven't had a reply to my email

How can I contact you?

When are customer service available?

Contact us

Do I have to pay customs?

Customs & import fees

Can I add a gift bag to my order?

Will the price show on my order?

Can I buy a gift voucher?

Gifting 🎁

Can I amend or cancel my order?

My order is incorrect

I've not received an order confirmation email

How will my order arrive?

My order

Is personalisation free?

Can I amend my personalisation after I've ordered?

Can I return my personalised items?

How can I personalise my item?

Can I personalise my item with emojis or special characters?

Personalisation

What is a pre-order?

How long will my pre-order take - do you have an exact date?

How can I tell if an item is on pre-order?

Pre-orders

What is your returns policy?

When will I get my refund?

Can I exchange my item?

How long do I have to return my order?

Are there any items I can’t return?

How do I return my order?

Can I change the shipping address on my order?

How can I track my order?

Name collection shipping information

Delivery information

Click & collect (UK only)

Shipping

The Quality Promise period

How to make a warranty claim

What does my warranty cover?

Warranty

Watch size guide

How do I adjust my link strap?

How do I change my watch straps?

How can I adjust my chain strap?

How do I adjust my Nueva watch?

How do I change the date and time?

Watches

What Is My Birthstone?

What Is Abbott Lyon Jewellery Made Of?

How Do I Look After My Abbott Lyon Jewellery?

Jewellery

Can I Return My Name Necklace?

When Will I Receive My Name Necklace?

Name Collection

Will my order arrive in time for Christmas?

What is your Christmas returns policy?

Can I get my items gift-wrapped?

Can I get some help with choosing the perfect gift?

Christmas

How long do I have to return my order?Updated 2 years ago