If you would like to return your order for a full refund, simply return it within 100 days of the delivery date. We hope you can understand that personalised products (including all products in the name collection, and any additional engraving or met
Returns are processed within five working days of our warehouse receiving them. We'll keep you posted - if you don’t see us in your inbox, please check your junk or spam folder for updates on your return. If you've not heard from us within 14 days of
We understand that sometimes switching up the colour or style of your item makes all the difference, so if you purchased your item within the past 30 days, we will be more than happy to swap for an alternative. Send us an email at returns@abbottlyon.
You are welcome to return any non-personalised items in your order, for a refund or exchange, within 30 days of the delivery date. Please note that earrings are not eligible for return or exchange.Check out our returns policy here for more details. ✨
We're sorry to say that we cannot accept the return of personalised items, as these have been custom-made bespoke for you. Personalisation includes Name Collection items, and items with engraving, monogramming or personalised metal lettering.For hygi
If you're not 100% satisfied...1. Email our lovely team at [email protected] and tell us why you want to return your order.2. Re-package your item(s) along with a note stating your order number, name and address.3. Print your postage label and s